Q1. How do I make a purchase?
Ans. Browse through our shop section. The products are divided into categories for an easier navigation. Once you like an item, click on ‘Add to Shopping Cart’ button below the item. To check the items in your cart, click on the cart icon at the top right of the page and select View Cart. In case you wish to delete any item from your shopping cart, click on ‘Remove item’ link. If you wish to continue browsing, click on the “Continue Shopping” button. To place an order, click on “Proceed to Check Out” button.
Q2. Do I need to set up an account to place an order?
Ans.Yes, for placing an order you need to make an account. However, you can browse the collections without creating an account. Setting up an account is quite simple. There are various benefits of having an account on Pracheen website.
You can:
1) Track your orders & review past purchases.
2) Manage your account details, address book and email preferences
3) Add to wish list
Q3. I’ve forgotten my password. What should I do?
Ans. If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
Q4. How do I know the products you sell are authentic?
Ans. We guarantee we sell 100% authentic products, the materials mentioned are exactly the material used. We guarantee you won’t find any discrepancy between two pieces of the same product except for natural minor variation.
Q5. What size should I choose?
Ans. If you have any questions on sizing & fit, you can email us on shopatpracheen@gmail.com and we will get back to you at the earliest.
Q6. Are the colors of the products shown on the website accurate?
Ans. Due to monitor or screen display settings, there may be variation in colors of the products. However, we try to display the colour as accurately as possible. Some products may appear smaller or larger than their actual size, we advise you to refer the size chart for accurate dimensions.
Q7. What do I do if I want a product marked out of stock?
Ans. If you require the OUT OF STOCK product, you can email us on shopatpracheen@gmail.com and we can check if the product can be arranged.
Q8. What payment methods does Pracheen accepts?
Ans. Paytm, Google Pay and Bank transfer are available for online payments. If you are not able to make a payment via the above listed methods, please send us an e-mail at shopatpracheen@gmail.comand we will send you options to pay.
Q9. Is it safe to use my credit card online at Pracheen?
Ans. Online security is of utmost importance to us at Pracheen. Your data is safe with us. All orders are processed through a secure checkout system. We use the latest SSL encryption technology to safely transmit & store your credit card details.
Q10. Does Pracheen ship to multiple address?
Ans. If your order contains gifts or items that requires shipping to multiple locations, you will need to place separate orders. Currently, we only ship to one address per order.
Q11. Can I change my shipping address after my order has been dispatched?
Ans. Once an order is dispatched, we will be unable to change the shipping address.
Q12. How will I know you have received the order and when will the payment de deducted?
Ans. After placing an order, you will be sent an email confirming that it has been received. Your payment card will be debited for your order on the day we send you the formal order confirmation. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Q13. How will I know that my order is confirmed?
Ans. You will get an Order confirmation email once your order is confirmed. Once an order is confirmed, you will be unable to cancel the order.
Q14. Where is my order?
Ans. We generally dispatch orders within 3-10 working days from the date of Order confirmation. You will get regular updates of your order on your registered email address. Once the order is dispatched you will get an email with shipping details & a tracking number to track your order.
Q15. How long will it take for my order to get delivered?
Ans. We have multiple Shipping Partners like FedEx, Delhivery, Ecom Express, Aramex, etc . All orders are usually delivered within 3-10 working days after dispatch.
Q16. Do you ship internationally?
Ans. Yes, we use services like Aramex and DHL to ship online. International payments can be accepted via PayPal.
Q17. Is my package insured?
Ans. All items from Pracheen are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Q18. What packaging will my order be shipped in?
Ans. All jewellery is delivered in our Pracheen boxes, you can continue storing your jewellery in it between uses.
Q19. What are cookies? Should I be worried about them?
Ans. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Registered customers who have cookies enabled will be automatically recognized when they visit Pracheen. Your name will appear in a welcome message at the top right hand corner of the website.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.
Q20. How to care for Pracheen jewellery?
Ans. Pracheen jewellery is crafted out of high-quality metal & stones which will last you a long time if you take the right care.
Care Instructions
1. Always store your Pracheen jewellery in an air-tight box or a sealed bag. Store the box or bag in a moisture-free area.
2. Clean your jewellery with a dry soft cloth to remove any dust and restore the shine.
3. Remove your jewellery while having a bath or swimming.
4. Do not use soap or toothpaste to clean your Pracheen jewellery.
5. Store each piece separately to avoid chipping, scratches or any entanglement.
